Customer Support

We are committed to provide high-quality sales and service support - round the clock, wherever and whenever our customers needs it. At Kirloskar Oil Engines Limited (KOEL), we have a strong sales and service network spread across the markets we serve. Our network is comprised of:

Domestic

  • There are 11 authorised generating set original equipment manufacturers
  • KOEL has over 173 authorize dealers.
  • There are over 500 Service Outlets all over India.
 

Overseas

  • There are 25 Country distributors in Africa, Middle East, Indonesia and South East Asia.
 

Single-Window Service Solutions

Our dealers operate through a wide network of over 338 service outlets spread across the country.

 

Strong Technical Work Force

The key to the quality of our after sales service is our experienced and strong technical service force, which works hand in hand with our channel partners.

 

Customer Relationship Management (CRM)

To provide a proactive and quick service response, we have a fully-integrated CRM system to promptly respond to the customer's service calls and provide extensive support. This includes operational, maintenance and repair contract. We also have support systems such as Mean Time to Restore, Engine Down Order and First pick availability to ensure maximum uptime of our generating sets.

 

Complete Service Solutions

Our service team provides complete solutions from on site assistance and comprehensive support right from installation to extensive in-house training and servicing, customised annual maintenance contract, easy availability of spare parts, product training, reconditioning and warranty administration.